Contact the vault
Contact the Vault
Questions about orders, restocks, preorders, or sealed products? Reach out to the Nimas Vault team.
Send us a message
We usually reply within 1-2 business days.
Frequently asked questions
When will products be restocked?
Restocks depend on distributor availability and allocation. Join drop alerts to hear when sealed products, preorders, and collector releases return to the Vault.
Do you ship across Europe?
Orders ship from Croatia to supported European destinations shown at checkout. Available carriers, rates, and tracking options appear after you enter your delivery address.
Are products sealed and authentic?
Yes. Nimas Vault focuses on authentic sealed TCG products sourced through trusted channels. If a product is not sealed or has special condition notes, that will be stated clearly on the product page.
What if my order arrives damaged?
Contact us as soon as possible with your order number and clear photos of the parcel, packaging, and damaged item. We will review the case and help with the next step.
Can I contact you for B2B or suppliers?
Yes. Use the form and choose Business and suppliers as the topic, or email with that subject so the message is routed correctly.